X365 Terms and Conditions

1 General Terms & Conditions

By accessing or using the x365 platform, you agree to be fully bound by these Terms & Conditions. If you do not agree, please do not use the platform.

These Terms & Conditions form a legal agreement between x365 and its users. x365 reserves the right to amend these terms at any time, and any updates will be communicated via a notice on the platform.

Compliance with these Terms & Conditions is mandatory for all registered members. By logging into the platform, you confirm that you have read and accepted all of these terms.

2 Account Register

To register an account with x365, you must provide the following information accurately:

• Full name (as shown on your national ID)
• An active mobile number (preferably registered with Mobile Banking or Nagad)
• Date of birth (must be 18 years of age or older)
• A strong password

Multiple Accounts Are Prohibited

Each individual, household, or family is permitted to hold only one x365 account. Any attempt to create multiple accounts will result in bonuses being cancelled across all accounts, and balances may be confiscated.

KYC Verification

Before processing a withdrawal, x365 may require you to complete KYC (Know Your Customer) verification. This may involve submitting a copy of your national ID or passport. This is done solely to ensure the security of your account.

3 Age Requirement & Eligibility

Users must be at least 18 years old to game on x365. Anyone under 18 is not permitted to open an account or play any games on x365.

• Providing a false date of birth during registration will result in permanent account closure.
• X365 may request proof of age in cases of doubt.
• If a user is found to be underage, all deposited funds will be returned, but any winnings will be forfeited.
• Citizens of restricted countries or regions are not permitted to use x365.

4 Deposits & Withdrawals

Deposit Rules

Deposits on x365 can be made via Mobile Banking, Nagad, and Rocket. The minimum deposit amount is BDT 200. Deposits are typically credited to your account instantly.

• Only payment accounts registered in your own name may be used for deposits.
• Deposits made using another person's payment account will not be accepted.
• The maximum deposit limit is set by x365 and is subject to change.

Withdrawal Rules

KYC verification must be completed before withdrawals can be processed. The minimum withdrawal amount is BDT 500. Withdrawals are typically processed within 1–24 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• X365 may delay or suspend withdrawals in cases of suspicious activity.

5 Bonuses & Promotions

X365 regularly offers a range of bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, referral bonuses, and VIP rewards. Each bonus carries its own terms and conditions.

General Bonus Terms

• Each bonus has a specific wagering requirement (typically 20x–30x).
• Bonuses have a set validity period, typically 7–30 days.
• You cannot activate more than one bonus at a time.
• X365 reserves the right to modify or withdraw any bonus at any time.
• If bonus abuse is established, the bonus and any associated winnings will be forfeited.

Referral Bonus

Refer a friend and both of you earn a bonus — however, the referral bonus only activates once your referred friend completes their first deposit. Referring your own multiple accounts is strictly prohibited.

6 Gaming Rules

The following general rules apply to all games played on the x365 platform:

• Game outcomes are determined by RNG technology and are entirely fair and unbiased.
• If a game is interrupted mid-round due to a technical error, x365 reserves the right to void that round.
• For Sports Betting, bets must be confirmed before the match kicks off.
• In Live Casino games, the dealer's decision is final.
• Your account must have sufficient balance before playing any game.

Bet Cancellation Policy

In certain circumstances, x365 may cancel a bet — for example, due to a technical error, incorrect odds being displayed, or an event cancellation. In such cases, the bet amount will be refunded to the user's account.

7 Prohibited Activities

The following activities are strictly prohibited on x365 and will result in permanent account closure:

• Using bots, scripts, or automated software to play games.
• Creating multiple accounts to take advantage of bonuses.
• Using the platform for money laundering or processing illegal payments.
• Attempting to hack or carry out a cyberattack.
• Colluding or coordinating with other users during gameplay.
• Identifying a system bug or exploit and using it to gain an unfair advantage.
• Engaging in abusive or harassing behavior.

8 Privacy & Data Protection

X365 treats the protection of user data as a top priority. Your registration details, transaction history, and gaming data are all secured with SSL encryption.

• Your data will never be sold to third parties.
• Your information will not be shared outside the platform except where required by law.
• We recommend changing your password regularly to keep your account secure.
• If you notice any suspicious login activity, contact support immediately.

For more details, visit our Privacy Policy Visit the page.

9 Responsible Gaming

X365 believes gaming should be a source of entertainment, not dependency. We follow responsible gaming principles and encourage all users to do the same.

• You can set deposit limits — daily, weekly, or monthly.
• Session time limits can be set.
• You can temporarily suspend your account (from 7 days up to 6 months) if needed.
• Permanent self-exclusion is also available.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

10 Right to Modify Terms

X365 reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the platform along with the effective date.

• For significant changes, an SMS may be sent to your registered mobile number.
• Continued use of the platform after any changes will be taken as acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

11 Contact & Complaints

For any questions or complaints regarding these Terms & Conditions, please contact our customer support team. We're available 24/7 in Bengali to help.

We aim to resolve complaints within 24–72 hours of submission. More complex cases may take additional time.